Support
A question, a problem or a suggestion? We are here to help.
Contact us
For any support request, email us at:
We aim to answer every request within 48 hours.
Useful information to include
To help us handle your request faster, please include if possible:
- the email address linked to your Zenvy account;
- your device model and iOS or Android version;
- a detailed description of the problem;
- screenshots, where relevant.
Managing your subscription
Zenvy subscriptions are managed by the App Store (iOS) or Google Play (Android). To change or cancel your subscription:
On iPhone or iPad
- Open the Settings app
- Tap your name at the top of the screen
- Select Subscriptions
- Select Zenvy
On Android
- Open the Google Play app
- Tap your profile picture in the top right
- Select Payments and subscriptions → Subscriptions
- Select Zenvy
For refund requests, contact the store you purchased from directly: Apple via reportaproblem.apple.com, or Google via Google Play support.
Deleting your account
You can delete your account from within the app, or by contacting us at getzenvyapp@gmail.com. Deletion erases your data within 30 days.
Important: deleting your account does not automatically cancel your App Store or Google Play subscription. Remember to cancel it from your store settings.
Exercising your rights (GDPR)
To exercise your rights of access, rectification, erasure or portability of your personal data, send your request to getzenvyapp@gmail.com. We respond within one month, in accordance with the GDPR.
For more detail, see our Privacy Policy.